Terms and Conditions of Sale

 

Last updated: October 28, 2025

 

1. Introduction and Agreement

 

These Terms and Conditions of Sale ("Terms") govern your use of the website www.nylanew.com ("the Website") and your purchase of products from Nyla ("we," "us," or "our").

By placing an order on the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. Your purchase of products from the Website constitutes your agreement to these Terms.

 

2. Company Information

 

The Website, www.nylanew.com, is operated by Nyla.

• Business Address: 128 CITY ROAD, LONDON, ENGLAND, EC1V 2NX

• Contact Email: info@nylanew.com

 

3. Governing Law and Jurisdiction

 

These Terms are governed by, and shall be interpreted in accordance with, the laws of England and Wales. Nyla must comply with all relevant UK laws and consumer protection legislation. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our Website or the purchase of any product.

 

4. Orders and Acceptance

 

All orders are subject to acceptance and availability. We will confirm our acceptance of your order by sending you an email confirming that the products have been dispatched.

 

5. Pricing and Payment

 

All prices displayed on the Website are in GBP (£) and include VAT where applicable. Payment must be made in full at the time of placing your order.

 

6. Returns and Refunds Policy

 

This section outlines your rights regarding returning products.

 

A. Damaged or Faulty Goods (Statutory Rights)

 

If a product you receive is damaged, faulty, or not as described, you have a legal right to a refund, repair, or replacement under the Consumer Rights Act 2015. In these circumstances, you are entitled to a full monetary refund. Please contact us immediately at info@nylanew.com with details of the fault.

 

B. Your Right to Cancel (Change of Mind - Distance Selling)

 

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, for goods purchased online, you have a statutory right to cancel your order and receive a full monetary refund (including the cost of standard delivery) if you inform us within 14 days of receiving your goods.

 

C. Voluntary Returns Policy (Beyond Statutory Rights)

 

For any returns made outside of your statutory rights (i.e., voluntary returns for non-faulty items beyond the statutory cancellation period):

• You must initiate the return and ensure the product is received by us within 14 days of your receipt of the goods.

• Any refund provided for these voluntary returns will be in the form of a credit note only. This credit note can be used for future purchases on www.nylanew.com.

 

D. Returns Process

 

• To be eligible for any return, products must be returned in their original condition, unworn, and with all tags attached.

• The customer is responsible for the cost of returning the item unless the item is damaged or faulty.